Refund Policy
At Pay Planner Pro, we are committed to providing high-quality accounting and financial planning services. Please read our refund policy carefully before purchasing any service.
1. Digital & Professional Services
Pay Planner Pro provides digital and professional accounting-related services. Due to the nature of these services, refunds are limited once work has started or access has been granted.
2. Eligibility for Refunds
You may request a refund in the following cases:
- Duplicate payment made by mistake
- Service was not delivered within the agreed timeframe
- Technical issue preventing delivery of the purchased service
- Billing error or unauthorized transaction (subject to verification)
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Failure to use the service after purchase
- Incorrect information provided by the customer causing delays or issues
- Completed consulting, accounting, or planning work already delivered
- Violation of our Terms of Service
4. Subscription Services
If your purchase includes recurring billing or subscriptions:
- You may cancel anytime before the next billing cycle
- No partial refunds for unused remaining time in the current billing period
- Future charges will stop after cancellation
5. Refund Request Process
To request a refund, please contact our support team with:
- Full name
- Order number
- Payment date
- Reason for refund request
Requests are reviewed within 3 to 7 business days.
6. Approved Refunds
If approved, refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
7. Chargebacks
Before opening a chargeback, please contact us first so we can resolve the issue quickly and professionally.
8. Contact Us
For refund inquiries, please contact our support team through our official website or customer support channel.
